Refund policy

Here at STQ, we’re committed to providing 100% customer satisfaction! Any of our purchased items can be returned within a 30-day timeframe of receiving without reason, subject to our return guidelines listed below. Take a look for more detail and thank you for shopping with STQ.

 

Exchange & Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Once the return & exchange is successful, we will charge a restocking fee of $5 (deducted from the refund by default). This charge helps us cover the inspection and processing fees at our warehouse and fulfillment facilities or second shipping cost.

To start a return, you can contact us at support@stqshoes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@stqshoes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Note: For buyers who want to exchange goods due to purchase problems, we need to charge a re-listing fee of $8 per pair of shoes and a second shipping fee.

 

Cancellation of your order

Generally, our company sends out your order within 24 hours of the purchase. If you would like to cancel the order, please contact STQ as soon as you can to cancel it and receive an immediate refund. If your order has already been shipped, we will refund your payment when you send the order back to us.

To cancel your order, please contact us via email at support@stqshoes.com.

If the return is caused by the customer, the customer is responsible for the shipping fee. Specific fees are based on the express company you choose.

If it is due to our reasons that the product received is damaged or incorrect, the customer is not required to bear the shipping fee.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We’ll issue your refund or exchange within approximately 3-5 days of receipt. Refunds typically appear on your credit card statement within 12 business days.

In addition, if you use Faster shipping express service, we only return the cost of the goods, not excluding Faster shipping costs.Because we have paid the Faster courier fee to send it to you.

Please contact us first, otherwise no refund!